Qlik TOPdesk helps improve your services!

Our partner TOPdesk helps you improve your services. Whether it concerns your IT department, Facility Management, or e-HRM. A solution is obvious with user-friendly service management software. Some 4000 organizations are customers of TOPdesk, from profit and non-profit organizations, government and semi-government to consultancies and multinationals. Any service providing organization that wants to work pleasantly and automate its service processes belongs to the target group for the dashboards below!

Webinar TOPdesk Analytics dashboard with Qlik Sense - Watch it now!

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The TOPdesk dashboards have been developed on the powerful Business Intelligence (BI) platform of QlikView and Qlik Sense. QlikView and Qlik Sense have a unique, patented memory-based associative technology that allows users to analyze information quickly, dynamically and interactively. The TOPdesk Incidents monitor can be rolled out within a few hours. The result is a powerful BI solution that can be quickly implemented throughout your organization, resulting in a fast time to value and a high ROI. Qlik TOPdesk is easy to integrate with other data sources. With the powerful QIX engine, links can be made quickly with databases or data files (XLS, XML, CSV, HTML, etc.). All possible data exports can also be facilitated from the monitor. A frequently used export is, for example, to Excel.

All information is presented in powerful graphics such as funnel charts, gauges and pie charts. List views are also suitable for prints and reports. In the monitor you can descend to the lowest level of detail (search for an incident). In short, all data is easily and quickly available. In the Qlik application it is possible to print each of the various information items in report form. This is possible for both the email (PDF) and physical print so that you can share this information with your colleagues at all times.

Within the Qlikview of Qlik Sense application are a number of tabs made with the parts that you would like to have highlighted within your company. In each of these tabs several parts will be visible, some called;

Qlik for TOPdesk Resource Management

Overview of your total configuration:
Per branch / location / department etc .;
Overview of your total configuration:
Overviews per cost center.
Room information, overview of specific characteristics, floor, wall, glass, etc.
Financial overview of the configuration:
Purchase values;
Current values;
Depreciation.
Charging configuration, with input options.

Qlik for TOPdesk Change management

Simple / complex changes;
Lead times of the different steps in the change process.

Performance dashboard

Especially for TOPdesk's Service Management software, Victa has developed a fully dynamic and interactive management dashboard for trend analysis: the Performance dashboard. This dashboard provides a complete overview of everything your organization registers in TOPdesk. The performance dashboard is an intuitive Business Intelligence solution designed for analysis and reporting purposes for TOPdesk applications. The dashboard is equipped with all conceivable KPIs regarding IT processes. The performance dashboard is available both as a permanent license (on premise) and as a SaaS (cloud) solution. The big advantage of this dashboard is that it displays a trend analysis, so you always have an overview of the long-term results of your company.

All KPIs at a glance!

The performance dashboard is based on a set of KPIs, which has been proven by TOPdesk's many years of experience with various customers. Each individual KPI can be consulted from a central dashboard and further analyzed from there. The performance dashboard currently has KPIs available for the following TOPdesk service management dashboards:

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