The municipality of Zaanstad in North Holland has almost 150.000 inhabitants on an area of more than 83 km2. The municipality of Zaanstad consists of the places Assendelft, Koog aan de Zaan, Krommenie, West-Knollendam, Westzaan, Wormerveer, Zaandam and Zaandijk.
Team manager process and information management, Mark Smit, started a change process in 2011 with the aim of improving the internal information provision of the municipality of Zaanstad. He wrote a business case at the request of an interim director, who recognized that reporting budgets to the organization's 120 managers was too labor-intensive, expensive and slow.