TOPdesk Analytics
Notifications management

Analytics Modules for Notification Management

Use data that your organization collects via the TOPdesk Notification Management module. TOPdesk offers you the software to manage incidents, Victa helps you to create insights based on TOPdesk data. Discover how you can improve your service level by using the TOPdesk Analytics Dashboard.

Notification management data insight examples:

• How many incidents occur in which timeframe? On which day (s) of the week, month or year do incidents increase significantly? How many support consultants do I need at what time of the year?
• What causes our turnaround time to be significantly above our target?
• How many incidents are not resolved within our SLA time? Which incidents are not resolved and why are they not resolved?
• Monitor the performance of individuals, groups or departments.
• Discover trends in incident comparisons over days, weeks, months or years.
• And many more insights to discover ...

Powered by Qlik Sense Enterprise

The TOPdesk Analytics dashboards have been developed on the powerful Business Intelligence (BI) platform of Qlik Sense. Qlik Sense has a unique, patented memory-based associative technology that allows users to analyze information quickly, dynamically and interactively.
All information is displayed in powerful graphics such as funnel charts, gauges and pie charts. There are also list views suitable for printing and reports. In the monitor you can descend to the lowest level of detail (watch for an incident). In short, all data is easily and quickly available. In the Qlik application, it is possible to print each of the various information components in report form. This can be done for email (PDF) and physical printing so you can share this information with your colleagues at all times.

Advantages of TOPdesk Analytics Dashboard Suite:

• Enterprise BI solution for a small business price;
• Go beyond query-based tools and explore your data without blind spots;
• Real-time monitoring of incidents, changes, assets or sources;
• Very user-friendly interface, anyone can create insights;
• Supported by any device;
• Pay per user per month;

* Optional: Consultancy services are required for custom dashboards and / or on-site deployments.
* Optional: combining multiple external data sources with your TOPdesk data requires consultancy services.

Notification management is part of the TOPdesk Analytics Dashboard Suite

TOPdesk Analytics Dashboard Suite
Change management