TOPdesk Analytics
Change management

TOPdesk Analytics - Change management

Use data that your organization collects via the TOPdesk module for change management. TOPdesk offers you the software to manage changes, Victa helps you to create insights based on TOPdesk data. Find out how you can improve your service level by using the TOPdesk Analytics Dashboard.

Change management data insight examples:

• Discover trends in the number of change requests by country, organization, department, person, or specific dates in a year.
• Find out if you are meeting your SLA response times by comparing it to your average turnaround time.
• Use filters such as change complexity, status or category.
• Monitor the performance of individuals, groups or departments.
• Show your dashboard with open changes, average turnaround time and longest open change request on a television in your office.
• And many more insights to discover ...

Powered by Qlik Sense Enterprise

The TOPdesk Analytics dashboards have been developed on the powerful Business Intelligence (BI) platform of Qlik Sense. Qlik Sense has a unique, patented memory-based associative technology that allows users to analyze information quickly, dynamically and interactively.
All information is displayed in powerful graphics such as funnel charts, gauges and pie charts. There are also list views suitable for printing and reports. In the monitor you can descend to the lowest level of detail (watch for an incident). In short, all data is easily and quickly available. In the Qlik application, it is possible to print each of the various information components in report form. This can be done for email (PDF) and physical printing so you can share this information with your colleagues at all times.

Advantages of TOPdesk Analytics Dashboard Suite:

• Enterprise BI solution for a small business price;
• Go beyond query-based tools and explore your data without blind spots;
• Real-time monitoring of incidents, changes, assets or sources;
• Very user-friendly interface, anyone can create insights;
• Supported by any device;
• Pay per user per month;

* Optional: Consultancy services are required for custom dashboards and / or on-site deployments.
* Optional: combining multiple external data sources with your TOPdesk data requires consultancy services.

Change management is part of the TOPdesk Analytics Dashboard Suite.

TOPdesk Analytics Dashboard Suite
Notifications management