Maintenance Terms and Conditions Qlik Products

1 Victa’s obligations regarding Maintenance

Subject to the payment by the End-User of the Maintenance Fee, Victa shall provide Maintenance to the End-User in connection with the Qlik Products licensed to End Users in accordance with the provisions of these Maintenance Terms and Conditions, as follows:

First-Line Support services

1.1 Victa shall provide the End-User with off-site troubleshooting and other technical assistance and support concerning the installation and operation of the then-current Version of the Qlik Products and the immediately preceding Version thereof, via telephone or e-mail. Telephone support shall be provided via a phone number and e-mail support shall be provided via an e-mail address, all as set forth on Victa’s official website.

1.2 Victa shall provide the End-User with Error Corrections for Errors reported to be in the then-current Version of the Qlik Products and the immediately preceding Version thereof, as such Error Corrections become available.

1.3 Support shall be provided during Victa’s normal office hours as set forth on Victa’s official website. Reduced support times may be available at Victa’s discretion on public holidays.

1.4 Support shall normally be provided within 24 hours after Victa has received a request for support from the End-User.

1.5 Victa shall have no obligation to provide Second-Line Support in connection with Errors or operational disruptions caused by: (i) the use of the Qlik Products with software or hardware which has not been approved by Qlik; or (ii) changes, modifications, or alterations to the Qlik Products not approved by Qlik or its authorized representatives; or (iii) use of the Qlik Products other than in accordance with the Documentation and the Agreement; or (iv) the failure to install Updates issued by Qlik pursuant to Section 1.7 below; or (v) the

1.6 negligence of the Partner or its employees and agents or any third party.

1.7 Victa may elect to provide additional support services at the request of the End-User, for which Victa shall charge the End-User, and the End-USer agrees to pay, Victa’s then-current standard consulting fees.

Updates

1.8 Victa shall provide the End-USer with free Updates. Updates shall be delivered in the form of an installation program on CD-ROM, on other digital medium, or via the Internet, together with documentation in printed or electronic form written in English or a language officially supported by Qlik. The End-User shall be responsible for installation of all Updates.

2 The Partner’s obligations

2.1 Victa shall provide all First-Line Support to End Users. Second-Line Support shall be provided by Qlik.

2.2 The End-USer shall appoint at least one technical contact person (the “Technical Contact”), who shall have completed Qlik’s product training program and who shall maintain a level of familiarity with and knowledge of the operation and use of the Qlik Products sufficient to provide First-Line Support to End Users. The name and contact information of the Technical Contact(s) will be provided by the End-USer, and the End-USer will notify Victa in writing of any changes in the identity of or contact information for the Technical Contact(s).

2.3 During the term of the Agreement the End-User shall: (i) s, install and use all Updates of the Qlik Products issued by Qlik; (ii) ensure that the Qlik Product(s) is used only in accordance with any documentation or advice from Qlik; (iii); except as expressly authorized in the Agreement, not alter or modify the Qlik Products nor permit the Qlik Products to be combined with any other software to form a combined work; (iv) not request, permit or authorize anyone other than Victa and Qlik to provide any support services in respect of the Qlik Products; and (v) cooperate fully with Qlik’s personnel in the diagnosis of any Error or defect in the Qlik Products.

3 Payment of Maintenance Fees

3.1 Maintenance Fees are due and payable annually in advance. Maintenance Fees in respect of Maintenance for the first year following license of each Qlik Product will be invoiced upon delivery of such Qlik Products. Thereafter, Maintenance Fees will be invoiced on each anniversary of the license date of the Qlik Products, unless the End-USer specifically terminates such Maintenance Services in accordance with Section 5.2 below. The End-USer agrees to pay all Maintenance Fees within thirty (30) days from the date of Victa’s invoice. If the End-USer fails to make any payment when due, then Victa may charge the End-User interest in an amount of 1% per month on the unpaid balance from the due date.

4 Term and termination of Maintenance

4.1 Maintenance (and the Maintenance Fees associated therewith) for the first year following license of each Qlik Product is mandatory and non-cancelable. Following the expiration of the initial period for Maintenance, the End-USer’s right to receive Maintenance (and its obligation to pay the Maintenance Fees associated with such Maintenance) shall renew automatically for additional one (1) year periods on each anniversary date of the license date of the Qlik Products, unless the End-User or Victa terminate Maintenance as provided in Section 4.2 or 4.3 below.

4.2 After the first two year following license of each Qlik Product, the End-User may terminate its right to receive Maintenance with respect to that particular Qlik Product (and its obligation to pay the Maintenance Fees associated with such Maintenance) by providing Qlik written notice of the End-USer’s intent not to renew such Maintenance at least 90 days prior to the expiration of the then-current yearly Maintenance period. Any termination of Maintenance by the End-User shall not result in a refund of any portion of the Maintenance Fees paid by the End-User unless such termination is due to a material breach of Victa’s obligations under this Appendix which is not cured within thirty (30) days of receipt of written notice thereof.

4.3 After the first year following license of each Qlik Product, Victa may terminate its obligation to provide Maintenance (and its right to receive the payment of Maintenance Fees associated with such Maintenance) effective on any anniversary date of the license date of the Qlik Products upon advance written notice to the End-User. In addition, Victa may terminate its obligation to provide Maintenance at any time if the End-User materially breaches the Agreement or any of the terms and conditions of this Appendix and fails to correct the breach within thirty (30) days of receipt of written notice thereof.