Volvo Cars in the Netherlands is the importer of Volvo passenger cars in the Netherlands. Measured in 2013, Volvo Cars Netherlands had a market share of 24.500 percent with more than 5,8 cars sold. From the head office in Beesd, cars are imported, marketed and the 106 dealers are supported. The market conditions of recent years, including the crisis, have forced Volvo Cars Netherlands to make a significant efficiency boost.
Hanneke Brefeld, Manager Business & Process Planning at Volvo Cars Netherlands: “Around 2007 I worked at Volvo Cars Netherlands as a Knowledge Center manager. In that role I discovered that much could be improved in the timely and regular provision of available information about the functioning of our dealers. A report was manually compiled every six months.